Our Best Price Guarantee ensures that you receive the best value for your Silver Spas spa or swim spa. If you find a comparable spa at a lower price from another retailer, we will not only match the price but beat it by 5%.

To qualify for our Best Price Guarantee offer, the following conditions must be met:

• The spa must be of a comparable model and specifications.
• The lower price must be verifiable with an official quote or advertisement.
• The offer must be from an authorised retailer in New Zealand.

For more details and to make a claim, please contact our customer support team.

Yes, in New Zealand, spa pools must have a lockable cover to comply with the Building Act 2004. The spa cover must be locked when the spa is not in use to prevent unsupervised access by children under five years old. Alternatively, if your spa does not have a compliant cover, you will need to install an approved pool safety barrier.

We want to deliver your spa or swim spa as soon as possible because we understand you're excited to start enjoying your investment. Once your order is placed, we will coordinate the delivery to ensure it arrives on the agreed date. If no one is available to receive the delivery, additional delivery fees may apply.

Currently, we only deliver spas and swim spas to the North Island. If you live on the South Island and want to enjoy the Silver Spas lifestyle, don't hesitate to contact our team; they will assist you in confirming if shipping is available and advise you on costs.

Purchasing online is very safe. We use a very robust eCommerce solution that protects your purchase and personal data, and our support team are here if you need any extra support.

Yes! We are partners with Q Mastercard and can accept their finance payments for sales. The latest offers, terms, and conditions can be found on the Q Mastercard website, along with information on how to apply.

Maintaining water quality involves regular cleaning, balancing pH levels, and using the appropriate chemicals. Our spas and swim spas are equipped with advanced filtration systems, including ozone purification and Microban filters, to ensure the cleanest water.

Upon purchasing your new spa, you can refer to its user manual for detailed maintenance instructions.

We are proud of the comprehensive warranties we offer on our range to give you peace of mind:

• 10-Year Shell Structure Warranty: Covers degradation of the spa shell.
• 2-Year Shell Surface Warranty: Covers cracking, fading, blistering, peeling, or delamination of the spa surface.
• 2-Year Cabinet Warranty: Covers cabinet degradation and cracking.
• 2-Year Control System & Pump Warranty: Covers defects in the control system and pumps.
• 5-Year Heater Warranty: Covers defects in the spa pool heater.
• 1-Year Equipment Warranty: Covers electrical and mechanical equipment.

If your spa is faulty or defective, contact our support team immediately. Our team will assess the issue and determine the appropriate resolution, which may include repair, replacement, or refund. This process aligns with our warranty terms and New Zealand consumer laws.

While not mandatory, we strongly recommend placing your spa on a stable, level surface, such as a concrete slab, to ensure its longevity and stability. If you plan to place your spa on a deck or other structure, consult an engineer to ensure it can support the spa's weight.

Generally, if your spa has a water surface area of 5m² or less, stands at least 760mm high, and has a compliant lockable cover, you do not need planning permission or building consent. However, if your spa does not meet these requirements or if additional structures like decks are involved, you may need to consult your local council for specific regulations.

 

We highly recommend seeking advice from your local council before installing your spa pool, as regulations may differ between councils.

The method of getting your spa into your backyard depends on your property's accessibility. For tight or difficult-to-reach areas, a crane or Hiab truck may be necessary. Our delivery team can help you with a pre-delivery consultation to determine the best approach for getting your spa into its new home.

All electrical work for spa and swim spa installations must be carried out by a qualified electrician to ensure safety and compliance with local regulations.